Returns

Returns & Refund Policy

Just In Case Phone Cases

At Just In Case, we want you to love your phone case. Because our products are made to order, our return and refund policy differs slightly from traditional retail stores. This policy is in line with Australian Consumer Law.

Australian Consumer Law

Under the Australian Consumer Law, customers are entitled to a repair, replacement, or refund if a product:

  • Is faulty or damaged

  • Is significantly different from the description or photos

  • Does not perform as expected

These guarantees apply automatically and cannot be excluded.

If your item meets any of these conditions, please contact us and we will resolve the issue as quickly as possible.

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will offer:

  • A free replacement, or

  • A refund to your original payment method or store credit

To submit a claim, please email: just.in.case.shopreturns@gmail.com within 14 days of receiving your order and include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will review the issue and arrange a resolution as quickly as possible. If successful, we will send you a shipping label to return the faulty product.

Change of Mind

Because all phone cases are made to order, we do not offer refunds or exchanges for:

  • Ordering the wrong phone model

  • Change of mind

  • Choosing the wrong product or style

  • Deciding you no longer want the item

Please check your phone model and order details carefully before purchasing.

If you would still like a replacement item, we can assist you in placing a new order at your own expense.

Order Issues & Fulfilment Errors

If there is a manufacturing error or fulfilment issue, we take full responsibility and will arrange a replacement or refund once the issue has been verified.

How to Request Help

For all return or refund enquiries, please contact:

Email: just.in.case.shopreturns@gmail.com

Please include your order number and photos of the issue to help us resolve your request quickly.

Processing Time

Approved replacements or refunds are typically processed within 5–10 business days after the issue has been confirmed.